Ordering

Once you have had an opportunity to look over our selection or are curious about other products that we carry that are currently not listed online, give us a call: 703-585-3794. Once the order has been established, follow the directionns given by the representative that you spoke with. For more detailed action, read through the following information.

Address:

Autothority Performance Engineering is located at:
5312 Eisenhower Ave.
Alexandria, VA 22304

Phone:

Showroom: 703.323.6000
Ordering: 703.323.0919
Fax: 703.212.0902

To place an order; you may phone, fax, or mail it in. If faxing or mailing, be sure to include: make, model, & year of application, part number, as well as your method of payment, shipping information and daytime phone number.

Hours:

Our hours of operation are Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard time. (We are closed weekends and major holidays.)

Pricing:

All prices listed are at retail value. They reflect the most current pricing available at the time of writing. To be sure of the purchase price before ordering, please verify with us because changes are frequent in this business. The price at the time of invoicing will prevail on all orders.

Payment Terms:

In order to provide our customers with the lowest possible pricing we do not extend credit terms. All sales must be prepaid or COD. We do accept VISA, MasterCard, Discover, and American Express. Please state the account number, expiration date, and full card holder name. We also accept certified bank checks or drafts, and international money orders. These must be in U.S. Dollars and payable at a U.S. bank. We can accept personal checks and will ship as soon as they clear our bank. COD to all retail customers must be made with certified funds only. Re-sellers, please see next section.
Note: All special orders require a fifty-percent deposit.

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Becoming an Authorized Re-seller:

To qualify as an Autothority Performance Engineering re-seller and to receive current discount and pricing information, your business' authenticity must be determined. Before the initial order we require; by mail or fax, a copy of your business license, letterhead, listing in your local yellow pages, and/or a photo of your business. In order to pay COD by company check we need to receive a completed Company Check Acceptance Form. This is available by mail or fax. Once qualified, your first order can only be shipped for certified funds (credit card, money order, or bank check). Note: No overnight or priority shipments are available on the first order.

Core Charges:

Some items are sold on an exchange basis. We add a core deposit at the time of sale. Cores must be returned in sellable condition within 30 days of invoice date to receive the full credit of the deposit. All cores must be returned freight prepaid and bear an Incoming Authorization Number.

Shipping:

We offer UPS Ground Track, UPS Second Day, UPS Next Day, as well as Federal Express shipping services. These services incur different shipping charges. Please call for shipping rates pertaining to your order. Overnight orders must be placed before 12:00 PM Eastern Standard Time and must be for in stock items only. COD shipments will be charged a $7.50 service charge and Drop Shipments a $10.00 charge.

Shipping Error / Damaged Shipments:

If you receive an incorrect item, call us immediately. If it was our error then we will ship a replacement via Next Day Service at our expense. If the error was not ours then the original item will need to be received before its replacement can be shipped out. If this proves inconvenient then a charge must be applied to the customer's credit card equal to the price of the replacement. This charge will be refunded in full once the original is received, undamaged and complete.

All merchandise leaves our facility properly packaged and in perfect condition. When you receive your shipment, please inspect your order immediately in the presence of the delivery person. Although we will do our best to assist, damage claims must be made with the freight carrier (you must keep any and all packing materials). Autothority Performance Engineering is not responsible for damage incurred during transit.

Back Orders:

Customers will be notified of any delay over two weeks in the shipment of an order with the option of receiving a full refund. All back orders will be shipped when ready unless we are notified otherwise. If you wish to cancel any items that are back ordered, call us immediately. Orders not properly cancelled will incur shipping and handling charges.

Materials / Specifications:

We constantly update our products and merchandise to offer the absolute finest parts and accessories available. Prices, materials, design, specifications, and part numbers are subject to change without notice. All merchandise information presented in the catalog was true and correct at the time of publication. Only our computers contain the most up to date information so contact us to make any clarifications.

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